About Us

For over 30 years, Image Beauty has been the leading beauty supply store in the Southern New Jersey and Philadelphia marketplace.  Image Beauty stores and salons have been recognized as "The Best" by Philadelphia Magazine, Burlington County Times, Courier Post and SJ Magazine.  As a family company, we at Image Beauty pride ourselves on sharing our family atmosphere with our customers and providing them with the best service possible.

With over 30 years in the beauty business, we at ImageBeauty.com take pride in offering you the Nation's largest selection of Brand Name Cosmetics, Fragrances and Professional Beauty Supplies at EVERYDAY savings of 70% and more!

Our Philosophy is simple;  Offer the finest quality Cosmetics, Fragrance and Professional Beauty Products at significant savings and we'll have a friend for life.  All of the products that we sell are factory fresh, and are purchased by us directly from the manufacturer, or the manufacturer's authorized distributors.  We do not sell used, seconds, distressed or non-original products.  Your total satisfaction is our goal.

We are proud to offer you over 30,000 beauty products in our range.  If for some reason you cannot find what you are looking for, please feel free to contact us and we will try and obtain it for you.

Thank you for shopping with us.  We appreciate your business.

Returns

No Return Will Be Accepted Without A Return Authorization Number.  Please contact us at contactus@imagebeauty.com to receive proper authorization.  Please note that shipping charges are non-refundable.

In order to keep our prices as low as possible our return and exchange policy is as follows:

Refunds can be obtained within 30 days of purchase for any unused merchandise, EXCEPT ELECTRICAL APPLIANCES, in its original purchase condition and packaging.

Electrical Appliances (Blow Dryers, Flat Irons, Curling Irons, Nail Machines, Electric Mirrors, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.

Image Beauty does not provide refunds on electrical appliances. Appliances are eligible for store credit in the form of a gift certificate, or exchange only within 30 days of purchase.

We guarantee all appliances for 30 days from the date of purchase. If your appliance becomes defective within 30 days of purchase, we will replace the appliance for you at no cost. After 30 days, all appliances are covered under the manufacturer's warranty (see Warranty Information).

Image Beauty never wants our customers to be inconvenienced because of a defective appliance. If your appliance becomes defective within the manufacturer's warranty period, we will replace the appliance for you. All you need is a return authorization from us.

To receive a return authorization from us for a defective appliance covered under the manufacturer's warranty, please contact us via e-mail at contactus@imagebeauty.com, requesting a return authorization number and instructions. Please be sure to provide us with your order number. A return authorization number and instructions will be e-mailed to you.

Please be advised that there will be a $12.50 processing fee for all appliances covered under the manufacturer's warranty (Continental US Customers ONLY. For all other customers please inquire with customer service about warranty replacement information). If your credit card information has changed from your previous order, please either let us know of your new information, or include a check/money order in the amount of $12.50 for your warranty exchange to be processed. Your warranty exchange will not be processed until payment is received.

Please know that you have the option of returning your defective appliances to the manufacturer for repair or replacement. Our most important consideration is always "What's best for our customer." Our Warranty Replacement Service is our way of saying "Thank You" to you, our valued customers.

Please be advised that if your appliance is discontinued or we no longer carry that particular appliance, we will suggest a replacement for you.

To make an exchange or obtain a refund, notify us of your request. We will respond within 48 hours by providing you with a return authorization number and address to ship your purchase. DO NOT RETURN ANY PRODUCT UNTIL YOU HAVE THE RETURN AUTHORIZATION NUMBER. ANY UNAUTHORIZED RETURN IS SUBJECT TO A 15% RESTOCKING FEE. If your order received free shipping and your return causes your net order (after your return is deducted) to fall below our free shipping minimum, our shipping cost for your order will be deducted from your return credit/refund.  There will be a shipping charge of $7.49 on all exchanges.

Due to Department of Health Regulations, we are unable to offer refunds or exchanges on any hair or cosmetic brushes, implements or personal items.  We are also unable to accept returns under and circumstances for "Hair Wigs or Extensions". 

Please note that manufacturer's update the packaging of their products regularly and sometimes we are not aware of changes.  We are not responsible for packaging changes.  Should you have any questions regarding the packaging of a product, please e-mail our customer service at contactus@imagebeauty.com and we would be happy to assist you.